Frequently Asked Questions
Everything you need to know about shopping at Carson Electronics.
What is the warranty period for Carson electronics?
All our electronic devices come with a standard 12-month manufacturer warranty that covers technical defects and hardware failures under normal use.
How do I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy for opened items?
We offer a 30-day return policy. If the item has been opened, it must be returned in its original packaging with all accessories included; a small restocking fee may apply.
Do you offer international shipping?
Yes, Carson ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
Are your products authentic and certified?
Absolutely. Every product sold at Carson is 100% authentic, sourced directly from manufacturers, and meets all safety and regulatory certifications.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.